Shipping & Policies
Hello everyone! Bethany here... product selection and inventory has been temporarily reduced on the site to accommodate my husband and I as we welcome a sweet little girl into our family!! We are so excited about this new phase of life! Soon I will have a new, but inefficient, little assistant 'helping' me at the studio but in the mean time... please bear with us as we extend our ship time frame and offer a reduced collection! The pieces that are currently listed in the shop are still in production or stocked and ready to go! ...so go right ahead with your order! While we normally promise our items will ship within a week, please allow 2 weeks during this time. While we are allowing a 2 week window to cover our bases, you can expect your purchases to ship *MOST OF THE TIME* within the standard time frame, often within a day or two if it is in stock!! Things should be completely back to normal by August!
You may have noticed that the 'clay' department of the site has not seen any recent updates and I certainly hope to get that back up and running by the holidays!!!
Don't hesitate to reach out using the contact form with any questions or comments... we will get back to you!!!
Most items in the collection are made to order! Items typically ship from the studio in 7 business days or less. Items will be sent via USPS First Class Mail and should arrive within 3 business days of the shipping date (tracking information is provided with your order).
Express shipping is available on items that are in stock, use the contact form if you are under a tight deadline to ensure the availability of the item(s) you'd like to purchase!
IF your item will take longer to ship than 7 business days, or Express shipping was purchased and is not possible, you will be contacted by email. Ceramic and pieces from the 'Dipped Collection', if not in stock, can take 4-6 weeks to ship due to the nature of the creation process!
All items at Bela Begonias are handmade by the artist. This makes your purchase special and unique. You should expect slight variances from the photos seen on the website. The quality of your item is backed 100%. Should you encounter a problem with your purchase due to the quality of the material - under normal wear and tear - Bela Begonias will repair or replace your item at no additional cost (this applies to jewelry only!). Should your item break due to an accident (such as a tug on a chain, dropping a crystal and breaking it, losing an earring etc,) repairs can be quoted based on those specific items. Use the contact for for inquiry!
All products featured on the site are hand-made works of art, many of which are made to order. Therefore, returns beyond defects will be considered on a case-to-case basis. Please use the contact form to reach us with questions!